GETSYNCPEAK

CONNECTING YOUR BUSINESS ACROSS EVERY CUSTOMER CHANNEL

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📦
Order Placed
💬
WhatsApp + SMS Sent
Automatically
🔍
Customer Tracks Order
📈
40% Fewer Tickets

How an online retailer unified WhatsApp and SMS to keep customers informed.

RetailWave was managing order updates and delivery alerts through disconnected tools, leading to missed messages and rising support tickets. By implementing GetSyncPeak, they connected WhatsApp and SMS into a single automated workflow. Customers now receive real-time updates automatically, without manual follow-up from the support team.

40%
Fewer support tickets
+25%
Faster response time
4.8
Customer satisfaction score

Customer Experience Focus

Previously, customers had to log into a website or call support to check an order status. With GetSyncPeak, RetailWave now sends automatic WhatsApp and SMS updates the moment an order status changes.

Customers receive shipping confirmations, delivery alerts, and delay notifications directly on the channel they already use, removing the need to reach out and check for updates manually.

Discovery & Integration

GetSyncPeak's team reviewed RetailWave's existing support channels and order management system to map where communication gaps were causing delays and confusion.

From there, we connected the WhatsApp Business API and SMS gateway directly to RetailWave's order platform, enabling automated, real-time messaging without added manual work.

K StoreWhatsApp Business
Hi Suzan! Your order #RW1042 has shipped and will arrive Thursday. Track it anytime right here.
9:41 AM
Sending…DeliveredRead

Results

Since launching with GetSyncPeak, RetailWave has seen a 40% drop in support tickets and a 25% faster response time across WhatsApp and SMS.

Automated order and delivery updates now reach customers instantly, contributing to a 4.8 customer satisfaction score and a more consistent support experience.

Seamless integration

“Setting up WhatsApp and SMS through GetSyncPeak was seamless. Our support team now responds to customers faster than ever, all from one dashboard.”

Daniel Lewis

Operations Manager, RetailWave

Reliable and responsive

“The platform is reliable, the API documentation is clear, and their support team was there whenever we needed help during integration.”

Michael Roberts

CTO, Bright Clinic Group

Truly effortless automation

“Building automated flows for our WhatsApp campaigns was easier than we expected. Our team now spends far less time on manual follow-ups.”

Jason Ward

Marketing Manager, Summit Realty

Seamless integration

“Setting up WhatsApp and SMS through GetSyncPeak was seamless. Our support team now responds to customers faster than ever, all from one dashboard.”

Daniel Lewis

Operations Manager, RetailWave

Reliable and responsive

“The platform is reliable, the API documentation is clear, and their support team was there whenever we needed help during integration.”

Michael Roberts

CTO, Bright Clinic Group

Truly effortless automation

“Building automated flows for our WhatsApp campaigns was easier than we expected. Our team now spends far less time on manual follow-ups.”

Jason Ward

Marketing Manager, Summit Realty

Project

Next Project

Bright Clinic Group – Healthcare

Bright Clinic Group used GetSyncPeak to automate appointment reminders and patient updates across WhatsApp and SMS, cutting no-shows and consolidating support into one workspace.

  • +70%

    Fewer no-shows

  • 1 unified

    Communication inbox

  • 4 w

    Time to launch

View Projects

EXPLORE MORE

Explore: WhatsApp Business API Explore: SMS API & Bulk SMS

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